Refund and Exchange policy

Notch Return & Exchange Policy

At Notch, we ensure a seamless shopping experience with high-quality fashion. Please review our policy below:

1. Try-On Upon Delivery:

• Customers must try on their order while the courier waits.

• This ensures the right fit and quality before acceptance.

2. No Refunds After Acceptance:

• Once the courier leaves, all sales are final.

• Exchange Within 7 Days: Items can be exchanged within 7 days, unworn with tags attached.

3. Exchange for Gifts:

• Items purchased as gifts may be exchanged within 7 days of delivery.

• The item must be unworn, with tags attached, and in original condition.

• Exchange is subject to availability.

4. Damaged or Incorrect Items:

• If you receive a damaged or wrong item, notify the courier immediately.

• Items can be returned on the spot for a replacement subject to availability or for final return with same courier.

5. Sizing & Product Details:

• Our team is available to assist with any questions before your purchase.

By placing an order with Notch, you agree to these terms. For assistance, contact us via DMs at notch.egy